1. Introduction
Welcome to Digital Crypto Pay. By using our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you do not agree to these terms, you may not use our services.
2. Services Provided
Digital Crypto Pay offers cryptocurrency payment solutions, including but not limited to, digital wallets, transaction processing, and related services. We reserve the right to modify or discontinue any service at any time without notice.
3. Account Registration
To use our services, you must register for an account. You agree to:
- Provide accurate and complete information during registration
- Keep your account information up-to-date
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized use of your account
4. Eligibility
You must be at least 18 years old to use our services. By using Digital Crypto Pay, you represent and warrant that you meet this age requirement.
5. User Conduct
You agree not to:
- Use our services for any illegal or unauthorized purpose
- Violate any laws in your jurisdiction
- Interfere with or disrupt the services or servers connected to our services
- Attempt to gain unauthorized access to our systems or networks
- Transmit any viruses or any code of a destructive nature
6. Fees and Payments
Any fees associated with the use of our services will be disclosed to you in advance. You agree to pay all applicable fees and charges in a timely manner. We reserve the right to change our fees at any time.
7. Withdrawal Policy
Users of Digital Crypto Pay must have a verified account to initiate any withdrawal requests. Withdrawals are permitted only to wallets that have been verified as clean, meaning they are not flagged for any suspicious or illegal activity. Any withdrawal requests made to flagged wallets will be automatically rejected. A 6% withdrawal fee is applicable to each transaction and will be deducted from the total amount being withdrawn.
8. Intellectual Property
All content, trademarks, service marks, and logos on our website are the property of Digital Crypto Pay or its licensors and are protected by copyright and trademark laws. You agree not to copy, reproduce, or distribute any content without our express written permission.
9. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which can be found here. Please review it to understand our practices.
10. Limitation of Liability
To the fullest extent permitted by law, Digital Crypto Pay shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- Your use of or inability to use our services
- Any unauthorized access to or use of our servers and/or any personal information stored therein
- Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party
11. Disclaimer of Warranties
Our services are provided “as is” and “as available” without any warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.
12. Indemnification
You agree to indemnify and hold harmless Digital Crypto Pay, along with its affiliates, officers, directors, employees, and agents, for specific, direct losses resulting from your intentional misuse of our services, violation of specific obligations outlined in these Terms of Service, or engagement in unlawful activities causing damage to Digital Crypto Pay, to the extent permitted under Polish law. This indemnification does not apply to losses arising solely from your general use of the services or for any indirect or unforeseen damages and excludes cases involving Digital Crypto Pay’s gross negligence, willful misconduct, or non-compliance with applicable Polish law.
13. Complaint Process
If you have any complaints regarding our services, you can submit them in writing to our customer support team at support@digitalcryptopay.com.
- We will acknowledge receipt of your complaint within 3 business days.
- We aim to resolve all complaints within 2 weeks. However, if the complexity of the issue requires more time, we will keep you informed and provide regular updates on the progress.
- If you are not satisfied with the resolution, you may escalate your complaint to an external dispute resolution authority.
14. Dispute Process
At Digital Crypto Pay, we prioritize resolving disputes efficiently and transparently. Customers are encouraged to contact our support team at dispute@digitalcryptopay.com to attempt to resolve disputes informally. We will acknowledge receipt of any dispute within three (3) business days and aim to provide a resolution within two (2) weeks. If additional time is required due to complexity, we will provide regular updates on the status of your dispute.
If a resolution is not reached informally, unresolved disputes will be referred to arbitration under the rules of the Court of Arbitration at the Polish Confederation Lewiatan.
15. Governing Law
These Terms of Service and any disputes arising from them are governed by and construed under the laws of Poland, without regard to its conflict of law principles. Any legal actions outside the arbitration process must be brought exclusively in Polish courts. This framework ensures compliance with Polish legal standards while providing a clear resolution process for all users.
16. Changes to Terms of Service
We may revise these Terms of Service from time to time. The most current version will always be posted on our website. By continuing to use our services after changes become effective, you agree to be bound by the revised terms.
17. Termination
We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users of our services, us, or third parties, or for any other reason.
18. Risk Disclosure Policy
At Digital Crypto Pay SP z.o.o., we aim to provide secure cryptocurrency services, but it’s important to understand the risks involved. Cryptocurrency prices are highly volatile, and significant fluctuations can lead to financial losses. Regulatory changes are still evolving and could impact the legality or value of your assets. While we employ strong security measures, digital currencies are susceptible to hacking and fraud, so securing your accounts with strong passwords and two-factor authentication is essential. Additionally, cryptocurrencies are not insured like traditional assets, meaning losses may not be recoverable. By using our services, you acknowledge and accept these risks.
19. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at:
Digital Crypto Pay
Email: support@digitalcryptopay.com
Address: ul. Bartycka 22B/21A, 00-549 Warsaw, Poland